If you are considering a refund or return, you likely ordered from us. First we appreciate you business and would like to say “thank you!” for your order. We promise to do our best to provide enjoyable customer experience.
We accept return requests for items that are unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns on items personalized or special ordered.
If you wish to return your item, we must receive your request within 15 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment Or business check within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement, if applicable.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the unused item for a new one. Please email firstname.lastname@example.org within 7 days of receiving your product to begin the process.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
For damaged or defective items, submit return request to email@example.com. We will send you a PDF of a return shipping label. Please print it out and affix to your package.
Final Sale or Custom Order Items
If the item is marked “final sale” or “Custom Order”, it does not qualify for a return and cannot be refunded.